Order & Delivery Policy

We make every effort to deliver your order as quickly as possible. Most of your orders can be delivered within 90 minutes once it has left the store. To assure the same delivery, we recommend that you place your orders at least (48 hours for FL) for specific delivery time. We cannot guarantee the time of delivery, since there are some factors that will affect delivery time such as confectionery preparation time, traffic, distance between confectionery and delivery locations, etc. If we ever find ourselves unable to deliver in the time estimated, you’ll be the first to know either by phone or email. Acknowledge the proof of delivery, which will be provided on delivery. All products are deemed accepted upon our delivery of the product to you or your designated recipient’s address.

Regretfully, we are unable to guarantee time of delivery to rural route addresses, midnight time, hotels, hospitals, military bases, hostels & surprise deliveries. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.

Before major holidays, we recommend that you place your orders at least 48 hours days in advance.


Your orders can not be delivered and we will not be liable for these below cases also:
  • Wrong shipping /delivery address.
  • Recipient not available.
  • Premises locked
  • Wrong landline/Mobile number or Extension number which may render us unable to reach the recipient for the delivery
  • Recipient refusing to accept the delivery
  • Delivered the product at the Gate/ Reception/ Neighbor
  • The image for cakes displayed on the site and the image given for order are indicative in nature. Actual product may vary
  • In shape or design as per the availability
  • In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date
  • In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet same day in the same city , details of which is available with our customer support numbers.
  • OCPL, in conjunction with our service providers, will attempt to deliver a product on the requested delivery day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. We cannot guarantee the time of delivery.

Disclaimer of Warranties / Limitation of Liability

OCPL neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall OCPL be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from the use or the inability to use the Services.

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.


Severability

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.


Limitation of Liability

We shall not be liable to you save as expressly provided for in these terms and conditions and shall have no other obligations, duties or liabilities whatsoever in contract, tort or otherwise arising out of the use of the service or connection to the web site. To the maximum extent permitted by law, OCPL and/or its respective suppliers hereby disclaims all warranties, terms and conditions with regard to this information, products and services including all implied warranties, terms and conditions, by statute, collaterally or otherwise, of satisfactory quality, fitness for a particular purpose, title and non-infringement in no event, shall OCPL and / or its suppliers be liable for any loss of profit, loss of opportunity, loss of business, loss of revenue, wasted time, wasted costs, indirect, incidental, special or consequential loss arising out of, or in any way connected with the use of this Website or with the delay or inability to use this Web site or for any information, products and services obtained through this Website or otherwise arising out of the use of this website whether based on contract, tort, strict liability or otherwise, even if OCPL or any of its suppliers has been advised of the possibility of damages. Notwithstanding anything to the contrary, the maximum liability of OCPL and/or its respective suppliers shall not in any case exceed in aggregate, the value of the order in respect of which such claim arises.


Force Majeure

We shall not be liable to you in respect of any delay in performance of these terms and conditions or delay in performance or breach of the terms and conditions due to any event or circumstances beyond our reasonable control. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Chennai.


Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Chennai


Pricing

All prices listed in the Sites are subject to change. We do our best to keep all items and prices on our website. Pricing / information displayed is for reference purposes only and may be subject to change without notice. Prices can fluctuate faster than we can update our own website or a simple transcription error can occur. Do not take a price listed on our website as a guarantee made by us.


Product/ Service Description

We do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. We reserve the right to refuse any order at any time. Special orders will be accepted on discretionary bases and may also be refused. We will not claim any responsibility for food related issues or allergies resulting from ordered food.

Special orders will be accepted on discretionary basis and may also be refused without assigning any reason.

You agree and acknowledge that OCPL is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in it. Furthermore, you agree and acknowledge that OCPL Food Products is entitled to provide services to you through subsidiaries or affiliated entities. Our content may not be sold, reproduced, or distributed without our written permission.

Relationship between website and legal name:

By mere use of the Website, You shall be contracting with OCPL and these terms and conditions including the policies constitute your binding obligations, with OCPL. OCPL at its sole discretion reserves the right not to accept an order / User from requiring the services on this Website without assigning any reason thereof.

You shall not copy, distribute, transmit, display, perform, reproduce, modify, publish, license, create derivative works from, transfer or sell any information, products or services obtained from this Website. You shall not create a hypertext link to the Website or "frame" the Website, except with the express advance written permission of OCPL.

When you use any OCPL Service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through the other OCPL Services.


Customer registration process and guidelines:

Customers will be required to register to use the services available from this website. OCPL may decline a registration request at its sole discretion. By registering for the services, customers agree to these Terms and Conditions and agree that:

The personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects. You will notify us immediately of any changes to the personal information by updating your details on the 'My Details' page on the website or by contacting OCPL Customer Sales and Support Centre.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. To comply with licensing and other legislation some services on this website are only available to those aged 18 years and over.


CANELLATION POLICY

Order Changes and Cancellations of order:
  • OCPL is unable to cancel or change orders already in process/ordered, en route or delivered. We are unable to cancel any order unless informed 1 hours (domestic)
  • If, for any reason, the ORDER has been cancelled by OCPL or any other reason, the entire amount debited from your card account will be credited back to your card account.
  • OCPL offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts.

Problems with an Order:

We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know. Please note: we are unable to entertain any complaint for perishable products like cake etc.

-->